Our Refund Policy

Cancellation & Refund Policy

PASSLY – CANCELLATION & REFUND POLICY

All users placing an order via our site are deemed to have accepted these terms.

1. GENERAL

These Cancellation and Refund Conditions apply to Passly Card (NFC digital business card) products and services purchased via www.passly.me.

All users placing an order via the site are deemed to have accepted these terms.

2. RIGHT OF WITHDRAWAL (CANCELLATION)

The BUYER has the right to return the purchased product within 14 (fourteen) days from the date of receipt without showing any reason.

To exercise the right of withdrawal:

E-mail: destek@passly.me a written notification must be made.

3. RETURN CONDITIONS

Products to be returned under the right of withdrawal must meet the following conditions:

  • The product must be unused
  • The product must be undamaged and complete
  • The product must be in its original packaging
  • The product must be sent with the invoice

Returns of products that do not meet these conditions will not be accepted.

4. RETURN PROCESS

Step 1

Return request is sent via e-mail

Step 2

Request is reviewed and approved

Step 3

Product is sent to the SELLER

Step 4

Product is inspected

Step 5

Refund process is initiated

5. REFUND

If the returned product is found suitable:

  • The payment will be refunded within 10 days at the latest
  • The refund process is performed with the payment method used

Passly is not responsible for delays caused by banks and payment institutions.

6. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

The right of withdrawal cannot be used in the following products and services:

  • Customized Passly Card products produced specifically for individuals
  • Products that are not suitable for return for hygiene reasons
  • Digital content and services delivered instantly
  • Products that have been used, damaged, or cannot be resold

7. IMPORTANT NOTE

The BUYER is obliged to check the product before receiving it.

If damaged or defective products are received without keeping a report in the presence of the cargo officer, the responsibility may belong to the BUYER.

8. CONTACT

For all requests related to cancellation and return processes:

E-mail: destek@passly.me

Web Site: www.passly.me